EXCHANGE POLICY/RETURN POLICY/REFUND POLICY

Before leaving the warehouse, our shipments undergo careful inspection. However, if you are not satisfied with your purchase, returns and replacements are at the discretion of War Trade India. 
Additionally, please be aware that for products bought on affiliate discounts, the return policy is as per the policy mentioned while obtaining the voucher from the affiliate.
To initiate the return process, please follow the instructions below:
•    You can return or replace the product within 48 hours after the delivery date under the specified conditions.
•    Reasons for return or replacement include: Genuine manufacturing defects or damages during transit or wrong item has been shipped.
•    Refunds will be issued as per the claiming refund policy mentioned below.
•    Our products in the Ceramics, Glassware & Kitchen category are handmade by experienced artisans, resulting in slight variations in color tone, shape, or size, which are not regarded as defects and are not eligible for return or replacement.
Exchange Policy:
We do not offer direct exchanges for products. Instead, you can raise a return request as per the return policy and then place a fresh order for the desired product.
Return Pick-Up Policy:
At War Trade India, we provide a convenient and hassle-free Return Pick-up policy to ensure a smooth process and save you time. To initiate a return pick-up, please follow these steps:
•    Submit a request on our website, email us at info@wartradeindia.com, or reach out to us via WhatsApp.
•    Provide your order number, share product images, and specify the reason for return to expedite the process.
•    Ensure that your item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
•    During pick-up, a basic quality check for the product will be done by the delivery executive. If the quality check fails, the delivery guy reserves the right to refuse the pick-up.
•    Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
•    The items for reverse pick up will be picked up within 4 business days from the date of request.
•    After the receipt of the item(s), if the product passes the basic quality check your request for returns would be processed.
Cancellation of Return Request
A request for a return once made can be canceled by contacting Customer Service at info@wartradeindia.com. In case the Logistics Service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the product. 
For Credit Card/Debit Card/Net banking Transactions:
As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.
In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.
Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
For COD (Cash on Delivery) Transactions:
Refunds can happen via Credits/Transfers into the customer’s bank account.
Refunds via credits can be redeemed on the next purchase at wartradeindia.com within the validity date.
Refunds to bank accounts shall be processed within 7-8 business days.
Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
Cash Refunds are not allowed for COD orders.
Refunds will only be initiated after we have physically received the returned shipment. Therefore, refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.